Short Message: 99xc takes your personal data seriously. We never sell your information to third parties. Read this Privacy Policy to understand exactly how your data is used.
How We Protect Your Data
A quick overview of the key pillars of the 99xc Privacy Policy.
Encrypted Storage
All your personal data is stored using AES-256 encryption, the highest standard in the industry.
No Data Selling
99xc never sells or rents your personal data to advertisers or third parties — that is our core commitment.
SSL Secured Connection
Every transaction and data exchange is secured with SSL/TLS protocols, protecting you from hackers.
Purpose-Based Use
Your data is used solely for defined purposes — account management, KYC verification, and service improvement.
Your Control
You can view, correct, or delete your data at any time. Control over your information is your right.
Transparent Policy
We write in plain, clear language — no complicated legal jargon. You will always understand what is happening with your data.
1Introduction & Scope
This Privacy Policy applies to users of the 99xc.app website and mobile application. 99xc is an internationally licensed online gaming and betting platform serving users in Bangladesh and other countries.
By using our services, you agree to this Privacy Policy. We believe you should have full control over your personal data, which is why we are always transparent about what information is collected and why.
This Privacy Policy applies to all 99xc services, products, and activities — including Sports Betting, slots, Live Casino, bingo, and promotional activities.
This policy may be updated from time to time. We will notify you of any significant changes via email or in-app notification.
2What Information Is Collected
99xc only collects information that is genuinely needed to provide its services. Collecting excessive or unnecessary data goes against our policy.
| Data Type | What's Included | Why It's Needed |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email, mobile number | Account Communications & Security |
| Financial Information | Payment methods, transaction history | Deposit & Withdrawal Processing |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Usage Data | Gaming history, betting patterns | Responsible Gaming Monitoring |
3How Information Is Collected
99xc may collect your information through various means. In each case, the data collected is limited to a specific purpose.
- Directly Provided Information: Information you provide directly during registration, KYC verification, or when contacting support.
- Automatically Collected: When you use the 99xc platform, certain information is automatically collected through cookies and technical logs.
- From Third Parties: Relevant information may be obtained from payment providers, identity verification services, and fraud prevention agencies.
- Public Sources: In certain cases, information may be obtained from government or publicly available databases for identity verification purposes.
99xc will never call or message you to ask for your password or OTP. Any such contact is a fraud attempt.
4Purpose of Data Use
99xc uses the data it collects only for the purposes listed below. Your consent will be sought before using it for any other purpose.
- Creating and managing your account.
- Completing age and identity verification (KYC).
- Processing deposits and withdrawals.
- Detecting fraud, money laundering, and suspicious activity.
- Providing customer support and technical assistance.
- Implementing responsible gaming policies.
- Meeting regulatory and legal obligations.
- Improving service quality and developing new features.
- Keeping you informed about relevant promotions and offers (with your consent).
99xc never shares your gaming data or personal information with advertising networks.
5Data Sharing with Third Parties
99xc does not sell your data. However, in limited circumstances, certain information may be shared with specific third parties as necessary.
- Payment Providers: Necessary data is shared with payment partners such as Mobile Banking, Nagad, and Rocket to process transactions.
- Identity Verification Services: Information is shared with authorized identity verification companies to complete the KYC process.
- Law Enforcement Agencies: 99xc is required to share information with the relevant authorities in response to valid legal orders or investigations.
- Regulatory Authorities: We are required to submit certain reports to the licensing authority.
- Technology Partners: Cloud service providers and cybersecurity vendors supporting platform operations may have limited access to technical data.
All third parties operate under strict confidentiality agreements with 99xc and are prohibited from using any received data for their own purposes.
6Cookies & Tracking Technologies
99xc uses cookies and similar technologies on its website and app to enhance your experience and maintain security.
- Essential Cookies: Essential for maintaining login sessions and security. Disabling these will prevent the site from functioning properly.
- Functionality Cookies: Used to remember your preferences, such as language and settings.
- Analytics Cookies: To understand how users interact with the site, helping us improve our services.
- Security Cookies: Used to detect fraud and unauthorized access.
You can manage cookies at any time through your browser settings. Note that disabling essential cookies may cause some services to stop working.
99xc does not use third-party advertising tracking cookies. Your browsing habits are never shared with advertisers.
7Data Retention Period
99xc does not store your data indefinitely. Once the stated purpose is fulfilled or the retention period expires, your data is securely deleted.
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Financial Transaction Records | 7 years after last transaction (legal obligation) |
| KYC Documents | 5 years after account closure |
| Gaming History | For the duration of active account + 2 years |
| Support Contact | 3 years after last contact |
| Logs & Technical Data | Up to 12 months |
8Your Data Rights
Under 99xc's Privacy Policy, you have several rights over your own data. Contact our support team to exercise any of these rights.
Right to Access Your Data
You can find out what information 99xc holds about you and the purpose for which it is being used.
Right to Rectification
If any of your information is incorrect, you may request a correction and we will address it promptly.
Right to Erasure
Your data will be deleted upon request, unless we are required to retain it by law.
Right to Restrict Processing
You may request to restrict the processing of your data under certain circumstances.
Data Portability
You may request a download of your data in a standard format.
Right to Object
You can object to marketing communications or specific types of data processing.
9Security Measures
99xc uses industry-leading security technology to protect your data. Our security team monitors the platform 24/7.
- AES-256 Encryption: All stored data is protected with military-grade encryption.
- TLS/SSL Connection: All communications between your device and 99xc servers are encrypted.
- Two-Factor Authentication (2FA):Enabling 2FA on your account adds an extra layer of security.
- Firewall & DDoS Protection: An advanced firewall system prevents unauthorized access and attacks.
- Regular Security Audits: Independent third-party experts regularly audit the security of our systems.
- Data Backup: Secure, encrypted backup systems ensure your data is never lost.
In the event of a data breach, 99xc will notify affected users within 72 hours and take prompt remedial action.
10Minor Protection
99xc strictly does not provide services to anyone under 18. Our Privacy Policy places special emphasis on protecting the data of minors.
- Age verification is mandatory at the time of registration.
- Age is verified through KYC checks in cases of suspicion.
- If a minor is identified, the account is immediately closed and all associated data is deleted.
- If a parent or guardian becomes aware of their child having an account, they may contact our support team.
If you suspect a minor in your household is using 99xc, please contact our support team immediately.
11Policy Changes & Updates
99xc may update this Privacy Policy due to business needs, legal changes, or technical improvements. We will always notify you of any changes in a transparent manner.
- Minor changes: A notice will be posted on the website and the update date at the top of the page will be revised.
- Major changes: Full details will be sent to your registered email address at least 30 days in advance.
- Continued use of the service after a policy change will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you may request to close your account.
When a policy is updated, both the previous and new versions will remain available for a set period so you can review the differences.
12Contact & Complaints
For any privacy-related questions, requests, or complaints, please contact 99xc's data protection team. We respond to all requests within 30 business days.
- Email: [email protected]
- Support Hours: 7 days a week, 24 hours a day
- Language: Support available in Bengali and English
If we are unable to resolve your complaint, you may file a complaint with the relevant regulatory authority. 99xc is committed to cooperating with all legitimate investigations.
Our support team is always ready to assist you in English and resolve any privacy-related concerns quickly.
Frequently Asked Questions
Play Safe, Trust Us
99xc puts your privacy first. Register today and enjoy gaming in a secure environment.
By registering, you agree to our Privacy Policy & Terms & Conditions you are giving your consent.