Our Core Pillars of Responsible Gaming
99xc believes every player should enjoy gaming in a controlled and informed way. To support this, we have put multiple protection measures in place.
Budget Control
Set your own daily, weekly, and monthly deposit limits. A limit takes effect immediately once set, and any increase requires a 24-hour waiting period.
Time Limit
Decide how long you'll play before you start. Session timers and Reality Check reminders will keep you aware of how long you've been playing.
Self-Exclusion
You can voluntarily close your account for anywhere from 3 days to 5 years. No promotional messages will be sent during this period.
Age Verification
A strict KYC process is enforced during registration to ensure no one under 18 can access 99xc.
Loss Limit
Your session will automatically stop once you reach a set loss amount, reducing the risk of significant losses in the heat of the moment.
Help Center
If you feel there's a problem, speak to our support team directly. We're here to help, with full confidentiality.
1What Responsible Gaming Means
Responsible gaming means treating gaming as a healthy form of entertainment — one where your time, money, and emotions stay under your control. At 99xc, we've built the platform with every player's wellbeing in mind.
When someone loses track of their financial limits while gaming, pulls back from family time, or keeps playing to chase losses — that's a sign things may be heading in the wrong direction. Preventing this is exactly what our responsible gaming policy is designed to do.
At 99xc, responsible gaming isn't just a policy on paper — it's built into every feature. You can set your own limits, take breaks, and seek help whenever you need it, with complete confidentiality.
Remember: gaming is for entertainment, not a source of income. Before every bet, ask yourself — can I afford to lose this money?
2Warning Signs of Problem Gaming
Problem gambling can be hard to recognize at first. If you notice any of the signs below in yourself or someone you know, it's time to take them seriously.
Spending is exceeding your budget and repayment is becoming difficult.
Placing more bets in an attempt to win back lost money.
Lying to family or friends about your gaming.
Feeling restless or irritable when not playing.
Neglecting work, studies, or family responsibilities.
Continuing to gamble by taking on debt or spending your savings.
If two or more of the signs above apply, don't wait — reach out to our support team or speak with a specialist.
399xc Control Tools
Log in to 99xc and access any of the tools below from your Account Settings at any time. Lowering a limit takes effect immediately, but increasing one requires a cooling-off period.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis.
Loss Limit
Your session will automatically end once you hit a set loss amount.
Session Time Limit
Set a time limit for how long you play in each session.
Reality Check
Pop-up notices will appear at set intervals showing how long you've been playing and how much (BDT) you've spent.
Cooling-Off Break
Temporarily pause your account for anywhere between 24 hours and 30 days.
Self-Exclusion
Keep your account fully closed for an extended period — from 3 months up to 5 years.
Below is an example of a daily deposit limit for illustration purposes only. You can set all your own limits through Account Settings based on your personal needs.
4Check Yourself
Answer the following questions honestly. This isn't a test — it's simply a way to better understand your own situation.
Did you spend more than your set budget on gaming last month?
After a loss, have you ever thought "just one more round and I can win it back"?
Have you argued with or hidden things from family or loved ones because of gaming?
Has gaming affected your work, studies, or sleep?
Are you turning to gaming to cope with stress, loneliness, or boredom?
Have you ever felt like you wanted to stop playing but couldn't?
If one or two answers are "Yes", consider activating a cooling-off period or deposit limit. If more than three apply, reach out to our support team.
5How to Set Up Self-Exclusion
Self-Exclusion is a feature that lets you completely close your 99xc account for a set period of your choosing. During this time, all access — including login, deposits, and gaming — will be fully restricted.
- Go to Account Settings and open the "Responsible Gaming" section.
- Select the "Self-Exclusion" option.
- Choose a duration: 3 months, 6 months, 1 year, or 5 years.
- Takes effect immediately once confirmed.
- Self-exclusion cannot be lifted before the selected period ends.
During self-exclusion, 99xc will not send you any promotional emails or messages, and any attempts to open a new account will be detected and blocked.
6The Role of Family & Friends
Someone struggling may not realize it themselves, or may be unwilling to admit it. As someone close to them, you can make the biggest difference.
If you suspect a family member is gaming excessively, avoid blaming or arguing — speak to them calmly instead. Let them know you're there to help. If needed, you can also contact 99xc support on their behalf.
- Listen without judgment and show empathy.
- Stop providing financial support that could be used for gaming.
- Plan together to seek professional help.
- Take care of your mental health as well.
The 99xc support team is always ready to assist not just players, but their families as well.
7Minor Protection
99xc strictly does not serve anyone under 18. Age is verified at registration, and KYC documents are requested in any suspicious case. Even so, parents and guardians should stay vigilant to prevent younger family members from accessing the platform.
- Use parental control software on your devices.
- Keep your account password and login details out of your child's reach.
- It's best not to save payment details in your browser.
- If evidence of a minor is found on an account, it is closed immediately.
If something seems off, contact support immediately: [email protected] — we'll act quickly.
8Support & Contact
99xc's responsible gaming team is available 24/7 to help you. Your privacy is fully protected — everything you share stays confidential.
Email Support
[email protected] — receive a reply within 24 hours.
Live Chat
Log in to the platform and speak with us directly via Live Chat.
Dedicated Team
Our dedicated responsible gaming team handles every case with care and sensitivity.
FAQs & Guides
Our FAQ page Get detailed answers.
Asking for help isn't weakness — it takes courage. 99xc is here for you, without judgment and in complete confidence.
Frequently Asked Questions
Play Safe, Stay Happy
Every player's safety is our responsibility at 99xc. Join today, set your own limits, and play on your own terms.
By registering, you agree to our Responsible Gaming Policy and Terms and Conditions You are giving your consent.